Service proposition
Safety Management Systems (SMS)
Safety Management Systems are crucial in proactively managing safety risks in aviation. We are formally educated in SMS methodology and bring practical hands-on experience to its implementation.
We can assist our clients to achieve and improve their internal SMS, with our proven methodology, which includes:
- Corporate-level documentation / identifying safety as a core competency
- Specific planning, resourcing and organisation arrangements
- Management of Change
- Comprehensive incident / accident investigation process
- Performance measurement
- Safety education and training for employees
- The communication of safety-related information throughout the company
Safety Risk Management (SRM)
Safety Risk Management (SRM) is a key component of safety management within the industry. SRM includes:
- Hazard identification
- Safety risk assessments
- Safety risk mitigation
- Risk acceptance
Given that the aviation sector is constantly changing and new hazards and associated risks may change over time, SRM is a continuous activity and the effectiveness of safety risk mitigation strategies must be monitored over time to determine if action is necessary. Few hazards in aviation lend themselves to credible analysis solely through quantitative methods, so a qualitative critical and logical analysis is also typically required.
SOAR assists in determining the right risk management strategies and activities for aviation organisations.
Auditing and Evaluations
We can demonstrate some of the broadest auditing knowledge and experience in the aviation industry, including:
• Compliance and conformance audits
• Registration/certification gap analysis
• Operational risk review
• Supplier evaluation programmes
Incident and Accident Investigation Assistance
Most aviation incident and accident investigations are conducted by independent civil aviation authorities under ICAO Annex 13 guidelines, and participants are limited to accredited representatives of the State of Registry or State of Occurrence.
SOAR can provide experience and expertise to assist clients to ensure that their opinions and interests are properly considered in the investigative process.
Further, robust internal incident investigation processes are crucial in identifying critical risks which may become a major factor in disrupting operations in the future. SOAR will ensure your investigation processes are complementary to industry best practices.
Training
Our team will help ensure that all personnel are appropriately prepared to meet the growing challenges of aviation safety, quality/compliance and risk management.
We have a proven track record of providing aviation safety, quality and security training on:
- Safety Management Systems
- Quality Auditor Training
- Operational Risk Management
- Aviation Incident and Accident Investigation Training
- Fatigue Risk Management
- Safety Planning & Governance
- Human Factors in Safety
- Aviation safety regulations
- International aviation law
Advisory Services
Most aviation incident and accident investigations are conducted by independent civil aviation authorities under ICAO Annex 13 guidelines, and participants are limited to accredited representatives of the State of Registry or State of Occurrence.
- Corporate safety and compliance
- Flight safety
- Ground safety
- Internal audits and evaluations
- Emergency response planning and management
Our advisory capabilities could supplement an executive director or advisor with strategic input at board level.
SOAR can further support clients in their commitment to the continuous improvement of safety and risk management within the organisation by acting as a retained risk advisor. This could include the formulation of appropriate risk management methodology, specifically tailored for the enhancement of the risk management programme.
Emergency Response & Management Programmes (ERP)
While unexpected events can and do occur within the aviation industry, the ultimate effects on passengers, family members, employees, shareholders and the corporation itself depend on the amount of preparation given to emergency response measures.
The SOAR team has experience in creating and implementing emergency management plans and programs.
Our experience in responding to a variety of real-life circumstances ensures we are capable of providing our global aviation clients with an effective corporate emergency response programme.
Human Factor and Error Management Solution
Despite investing in safety management systems and the aviation industry being at the forefront of safety system development, some aviation organisations continue to experience an intolerable plateau in their safety incident, accident and injury statistics.
For those clients, SOAR has a range of bespoke aviation solutions specifically to:
- Identify the sources of individual ‘at risk’ behaviours
- Implement relevant proven risk improvement processes
- Embed a greater risk awareness into the organisational safety culture
Safety Planning and Governance
A basic element of a safety management system enables the setting of an organisation’s safety objective and targets, as well as the identification of the necessary means and resources for their achievement.
We assist clients in safety planning and how best to include safety within their corporate strategy and initiatives to include performance indicators, oversight of safety programs and risk informed governance.
We’ll develop a safety plan for our clients, which includes:
- A common framework on the strategy, objectives and safety targets for all stakeholders
- The roadmap from engagement, communication and governance for the successful delivery of safety initiatives
Change Management
Our clients may undergo change due to organisational expansion or contraction, changes to internal systems, processes or procedures, and changes to their operating environment.
Such change may have an impact on existing safety risk mitigation strategies and may also introduce new hazards, and related safety risks. Changes may be external to the organisation – changes in regulatory and security requirements, reorganisation of air traffic control – or internal – such as management changes, new equipment and new procedures. In either case:
- Hazards must be identified to enable the assessment and control of any related safety risks
- Safety reviews are valuable sources of information to support decision-making and manage change effectively
The Walbrook Building
25 Walbrook
London, EC4N 8AW